Emerging Service Issue - Network Connectivity - EU-West (London)

Update timeline

1. investigating Feb 17, 2026, 01:59 PM UTC

   Our team is investigating an emerging service issue affecting Network Connectivity in EU-West (London). We will share additional updates as we have more information.

2. identified Feb 17, 2026, 04:13 PM UTC

   We've identified the cause of network performance degradation in EU-West (London) and are working to mitigate the impact.

3. monitoring Feb 17, 2026, 05:45 PM UTC

   At this time we have been able to correct the issues affecting connectivity in our EU-West (London) data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.

4. identified Feb 17, 2026, 06:43 PM UTC

   We have found continued issues of network performance degradation in EU-West (London) effecting traffic and are working to mitigate the impact

5. monitoring Feb 17, 2026, 10:58 PM UTC

   We have been able to mitigate an additional issue that was affecting a subset of user's connectivity in our EU-West (London) data center. We will be monitoring this to ensure that it remains stable. If you are still experiencing issues, please open a Support ticket for assistance.

6. resolved Feb 18, 2026, 12:26 PM UTC

   We haven’t observed any additional connectivity issues in our EU-West (London) data center, and will now consider this incident resolved. If you continue to experience problems, please open a Support ticket for assistance.