Linode experienced a notice incident on July 9, 2026 affecting Cloud Manager and API, lasting 1h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 04:57 PM UTC
Our team is investigating an emerging service issue affecting Cloud Manager logins. We will share additional updates as we have more information.
- investigating Jul 09, 2026, 05:24 PM UTC
We are continuing to investigate this issue. We will provide an update within the next 30 minutes.
- monitoring Jul 09, 2026, 05:49 PM UTC
At this time we have been able to correct the issue affecting the Cloud Manager logins. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to open a Support ticket, please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to [email protected].
- resolved Jul 09, 2026, 06:21 PM UTC
We haven't observed any additional issues with the Cloud Manager logins and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to [email protected] for assistance.
- postmortem Jul 10, 2026, 12:30 PM UTC
On July 9, 2026, at 15:43 UTC, customers were unable to login to [cloud.linode.com](http://cloud.linode.com) using username and password. Customers were getting "wrong password" error message. Investigation revealed that the issue was due to an internal certificate issue. To mitigate the impact, we fixed the certificate issue on the impacted servers at 17:24 UTC on July 9, 2026. After monitoring our systems for some time, we confirmed the issue was fully resolved. Akamai will deploy a permanent fix to prevent a recurrence of the issue.