Link11 Outage History

Started Apr 14, 2025, 06:07 AM UTC· resolved Apr 14, 2025, 07:38 AM UTC

1. investigating Apr 14, 2025, 06:07 AM UTC

   We reencountered a problem with the outgoing emails from our ticketing system. Our operations team is investigating.

2. resolved Apr 14, 2025, 07:38 AM UTC

   We identified the root cause of the outgoing emails problem and the system is fully functional

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Started Apr 06, 2025, 02:09 PM UTC· resolved Apr 06, 2025, 05:37 PM UTC

1. investigating Apr 06, 2025, 02:09 PM UTC

   Hello, We've registered some connectivity issues/intermittent timeouts in the following time interval: 12:57 - 13:44 CEST Sites affected FFM7, FFM14, ZRH1, LON2.

2. resolved Apr 06, 2025, 05:37 PM UTC

   This incident has been resolved.

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Started Mar 19, 2025, 02:24 AM UTC· resolved Mar 19, 2025, 06:00 AM UTC

1. resolved Mar 19, 2025, 01:14 PM UTC

   Dear valued Client, We want to inform you about a network performance issue that affected several of our data centers while ensuring transparency about our mitigation efforts. Affected Locations: -FFM7 (Frankfurt) -FFM14 (Frankfurt) -LON2 (London) -ZRH1 (Zurich) Affected Services: -All Link11 products and services in the affected locations Incident Window: Start Time: 03:24 CET End Time: 07:00 CET Service Status: The issue has been fully mitigated Impact Assessment: Partial impact which may have resulted in packet loss between 0-5% during the affected timeframe. Resolution Status: Our engineering team has successfully mitigated the issue, restoring normal network performance across all affected locations. We are currently conducting comprehensive research to gather additional technical details about the root cause. This thorough analysis will help us implement preventative measures to enhance our infrastructure resilience. We remain committed to infrastructure excellence and will provide you with a detailed incident report once our investigation is complete. Should you have any questions or require further information about this incident, our dedicated support team is available 24/7 to assist you. Thank you for choosing Link11. We appreciate your understanding and remain dedicated to supporting your business success. Best Regards, The Link11 Team

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Started Jan 13, 2025, 11:00 AM UTC· resolved Jan 13, 2025, 04:30 PM UTC

1. resolved Jan 13, 2025, 03:31 PM UTC

   Dear Valued Customer, We have experienced an issue in our London point of presence, leading to traffic impact of services located in London. Situation Details: Issue: outage of services based in London Start: January 13, 2025, 12:22 CET End: January 13, 2025, 12:38 CET Impacted Services: -BGP Network Security / Infrastructure DDoS Protection -Web DDoS Protection ->including Bot Management and WAF -SecureCDN -SecureDNS Root cause: -Power outage in the datacenter If you have any questions or specific concerns, please don’t hesitate to reach out to us at [email protected] or call +49 69 264929799. Thank you for your understanding and partnership as we work to enhance our services. Best regards, The Link11 Team

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Started Nov 19, 2024, 07:43 PM UTC· resolved Nov 20, 2024, 02:53 PM UTC

1. identified Nov 19, 2024, 07:43 PM UTC

   Dear valued customer, One of our upstreams in Miami encountered a fiber cut. In the unlikely case that the issue is not resolved immediately, you receive regular updates with relevant details as soon as the situation develops. If you have any further questions, write to us at [email protected]

2. resolved Nov 20, 2024, 02:53 PM UTC

   This incident has been resolved.

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