Line2 incident

Intermittent Issues with Voice and Messaging

Minor Resolved View vendor source →

Line2 experienced a minor incident on April 1, 2021 affecting Voice Services and iOS Mobile Apps and 1 more component, lasting 3h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2021, 10:40 PM UTC
Resolved
Apr 02, 2021, 02:21 AM UTC
Duration
3h 40m
Detected by Pingoru
Apr 01, 2021, 10:40 PM UTC

Affected components

Voice ServicesiOS Mobile AppsAndroid Mobile AppsText Messaging Systems (SMS)

Update timeline

  1. identified Apr 01, 2021, 10:40 PM UTC

    At 5:58pm EDT a national cloud provider began having a global DNS outage. Due to this failure, we are experiencing intermittent issues with voice and messaging.

  2. identified Apr 01, 2021, 11:55 PM UTC

    The service provider has addressed the issue and the current error rate is dramatically decreased. We expect voice and messaging services to return to normal in next few hours

  3. resolved Apr 02, 2021, 02:21 AM UTC

    All systems should be functioning as normal. Thanks for your patience.