Line2 incident

SMS messages are not delivering

Notice Resolved View vendor source →

Line2 experienced a notice incident on May 17, 2021 affecting Text Messaging Systems (SMS), lasting 5h 20m. The incident has been resolved; the full update timeline is below.

Started
May 17, 2021, 03:50 PM UTC
Resolved
May 17, 2021, 09:11 PM UTC
Duration
5h 20m
Detected by Pingoru
May 17, 2021, 03:50 PM UTC

Affected components

Text Messaging Systems (SMS)

Update timeline

  1. investigating May 17, 2021, 03:50 PM UTC

    We are currently investigating this issue.

  2. monitoring May 17, 2021, 04:41 PM UTC

    Outgoing SMS is working well, but incoming SMS is still delayed.

  3. identified May 17, 2021, 05:15 PM UTC

    The issue has been identified and a fix is being implemented.

  4. identified May 17, 2021, 06:59 PM UTC

    Inbound SMS messages are queued up and working on catching up.

  5. monitoring May 17, 2021, 08:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 17, 2021, 09:11 PM UTC

    This incident has been resolved. All queued messages were delivered.