Line2 experienced a notice incident on January 24, 2022 affecting iOS Mobile Apps and Android Mobile Apps and 1 more component, lasting 9h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 24, 2022, 03:01 PM UTC
The Line2 mobile apps are having trouble making and receiving calls. The team is working on the issue.
- identified Jan 24, 2022, 04:31 PM UTC
A backend DB cluster has failed. The team is working on restoring the cluster at this time.
- identified Jan 24, 2022, 06:05 PM UTC
The team is rebuilding the DB cluster to restore the services for the mobile apps. We don't yet have an ETA for completion.
- identified Jan 24, 2022, 06:36 PM UTC
We are continuing to work on a fix for this issue.
- identified Jan 24, 2022, 08:58 PM UTC
Service restoration is nearing completion. We expect to have the mobile apps up within the next hour.
- monitoring Jan 24, 2022, 09:13 PM UTC
Mobile apps are back online. We are monitoring to ensure all apps are stable.
- resolved Jan 24, 2022, 11:12 PM UTC
This incident has been resolved.