Line2 experienced a major incident on February 2, 2022 affecting Voice Services, lasting 5h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 02, 2022, 05:53 PM UTC
Newly Updated Greetings are delayed. We are investigating issue
- investigating Feb 02, 2022, 06:32 PM UTC
We are continuing to investigate this issue.
- investigating Feb 02, 2022, 06:33 PM UTC
we have significantly increased resources for greeting processing to compensate for delay. We will continue to post updates
- identified Feb 02, 2022, 06:35 PM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 02, 2022, 07:33 PM UTC
Queue greeting changes are still slow to process. We are continuing to investigate
- identified Feb 02, 2022, 09:38 PM UTC
We are creating a parallel storage solution to address delay and will migrate data to this as soon as possible
- monitoring Feb 02, 2022, 10:02 PM UTC
Processing greetings and voicemails is healthy again- new greetings should be available shortly in all apps We will continue to monitor
- resolved Feb 02, 2022, 11:40 PM UTC
This incident has been resolved.