Line2 experienced a major incident on July 21, 2022 affecting Text Messaging Systems (SMS), lasting 8d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 21, 2022, 08:21 PM UTC
Outgoing SMS/MMS messages are not flowing out as of 3:45PM EDT due to carrier issues. We expect the outgoing service to be restored within the next business day. Incoming SMS/MMS messages are not affected.
- identified Jul 22, 2022, 09:18 PM UTC
SMS and MMS are down at this time. We are working hard on a solution.
- identified Jul 22, 2022, 09:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 22, 2022, 10:18 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 23, 2022, 10:45 AM UTC
Incoming SMS/MMS service has been restored
- identified Jul 23, 2022, 08:48 PM UTC
We are continuing to work with the carriers to have them bring outgoing messaging back online. We're very sorry for the prolonged SMS outage.
- identified Jul 24, 2022, 11:28 PM UTC
We are hopeful that outgoing messaging will be reactivated soon! All of our teams are working hard behind the scenes to make this happen.
- monitoring Jul 29, 2022, 09:44 PM UTC
Outbound messaging services have been restored for 95.4% of all customers at this time. A limited number of toll-free users are still affected. We expect messaging on these remaining numbers will be restored within hours.
- monitoring Jul 29, 2022, 09:53 PM UTC
All customers messaging services are now restored. We'll be communicating more details regarding this event soon. Please know that our very dedicated staff worked around the clock to resolve the problem as quickly as possible. We sincerely apologize for the inconvenience this caused!
- resolved Jul 29, 2022, 09:57 PM UTC
This incident has been resolved.