Line2 experienced a major incident on December 19, 2023 affecting Voice-to-text Systems, lasting 14h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Voice-to-text Systems
Update timeline
- investigating Dec 19, 2023, 02:26 AM UTC
We detected failures in our Voice to Text transcription service as well as a delay in our Voicemail notification emails of ~30 min. We are investigating the issue.
- monitoring Dec 19, 2023, 03:41 AM UTC
We have identified and remediated the voicemail delay. Notification email delivery time has returned to normal. We will continue to monitor
- resolved Dec 19, 2023, 04:39 PM UTC
Voice Transcription system delay was resolved at 11:00am EST