Line2 experienced a critical incident on July 19, 2024 affecting Line2 websites and Voice Services and 1 more component, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Line2 websitesVoice ServicesiOS Mobile AppsAndroid Mobile AppsLine2 APIsText Messaging Systems (SMS)Voice-to-text SystemsFax SystemsEmail Delivery SystemsAudio & Web Conferencing Systems
Update timeline
- investigating Jul 19, 2024, 07:12 AM UTC
Starting at 1 AM EST, one of our security vendors started experiencing a widespread issue, they are currently working on a fix and we will roll that out as soon as possible. We will provide more updates as ASAP
- resolved Jul 19, 2024, 01:21 PM UTC
We were able to mitigate the security issues on our affected servers. All systems have been restored. Thank you for your patience during this global cyber incident.