GEMINI Service Notification - UI Slow Performance Incident

Update timeline

1. investigating Jan 07, 2026, 01:57 PM UTC

   Dear GEMINI User, What is this notification about? This notice is to advise you that Ecliptic and their system provider are currently investigating an incident impacting the GEMINI Production Market Service. How does it impact me? Users may experience slow performance (delays) when accessing the GEMINI User Interface. This is not impacting API calls being sent to GEMINI. What action must I take? Please cascade this information to the GEMINI users within your organisation. Next update A further notification will be issued once an update has been provided by Ecliptic. Support If you require assistance, please contact the Ecliptic Helpdesk: [email protected].

2. identified Jan 08, 2026, 11:00 AM UTC

   Dear GEMINI User, What is this notification about? This is to update you on the ongoing incident which is impacting the GEMINI User Interface. Progress update The performance of the GEMINI User Interface has now significantly improved. Ecliptic and their system provider are continuing to work on the incident to ensure it is fully resolved. What action must I take? Please cascade this information to all GEMINI users within your organisation. Next update A further notification will be issued once an update has been provided by Ecliptic. Support If you require assistance, please contact the Ecliptic Helpdesk: [email protected].

3. identified Jan 14, 2026, 04:34 PM UTC

   Dear GEMINI User, What is this notification about? This is to update you on the ongoing incident which is impacting the GEMINI User Interface. Progress update The GEMINI UI performance remains stable, with some pages experiencing slightly extended load times. Ecliptic and their system provider continue to progress the investigation to identify the root cause to ensure the incident is fully resolved. What action must I take? Please cascade this information to all GEMINI users within your organisation. Next update A further notification will be issued once an update has been provided by Ecliptic. Support If you require assistance, please contact the Ecliptic Helpdesk: [email protected].

4. identified Jan 21, 2026, 02:29 PM UTC

   Dear GEMINI User, What is this notification about? This is an update on the ongoing incident, which is no longer impacting the GEMINI User Interface. Progress update Ecliptic and their system provider added extra capacity to the application over a week ago, and the service has remained stable since. With this workaround in place and sustained stability observed, the incident is now considered resolved. Ecliptic have opened a Problem Record and, together with their system provider, will continue to investigate the underlying root cause. Further updates will be shared through MUG and SteerCo. What action must I take? Please cascade this information to all GEMINI users within your organisation. Next update Further updates will be provided in SteerCo and MUG sessions. Support If you require assistance, please contact the Ecliptic Helpdesk: [email protected].

5. resolved Jan 21, 2026, 02:42 PM UTC

   Dear GEMINI User What is this notification about? Ecliptic and their system provider added extra capacity to the application over a week ago, and the service has remained stable since. With this workaround in place and sustained stability observed, the incident is now considered resolved. Ecliptic have opened a Problem Record and, together with their system provider, will continue to investigate the underlying root cause. Further updates will be shared through MUG and SteerCo. What action must I take? Please cascade this information to all GEMINI users within your organisation. Support If you require assistance, please contact the Ecliptic Helpdesk: [email protected].