Lightyear incident

Issues connecting to the app and website

Major Resolved View vendor source →

Lightyear experienced a major incident on May 15, 2025 affecting Web and Mobile, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
May 15, 2025, 02:41 PM UTC
Resolved
May 15, 2025, 02:50 PM UTC
Duration
9m
Detected by Pingoru
May 15, 2025, 02:41 PM UTC

Affected components

WebMobile

Update timeline

  1. identified May 15, 2025, 02:41 PM UTC

    There may be issues connecting to Lightyear.com and the app from 14:35 UTC. We have identified the root cause and are working to resolve the issue.

  2. monitoring May 15, 2025, 02:45 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved May 15, 2025, 02:50 PM UTC

    This incident has been resolved.