Lightyear incident

Web and App are experiencing delays

Major Resolved View vendor source →

Lightyear experienced a major incident on January 5, 2026 affecting Web and Mobile and 1 more component, lasting 17h 35m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 02:52 PM UTC
Resolved
Jan 06, 2026, 08:27 AM UTC
Duration
17h 35m
Detected by Pingoru
Jan 05, 2026, 02:52 PM UTC

Affected components

WebMobileSystemOrders

Update timeline

  1. investigating Jan 05, 2026, 02:52 PM UTC

    We are currently investigating this issue.

  2. identified Jan 05, 2026, 03:28 PM UTC

    We have identified the issue causing delays in our platform and are working on a fix. Current issues seem to be predominant on mobile – please try Lightyear on web instead.

  3. monitoring Jan 05, 2026, 03:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 06, 2026, 08:27 AM UTC

    This incident has been resolved.