Lightyear experienced a major incident on January 12, 2026 affecting Orders, lasting 16m. The incident has been resolved; the full update timeline is below.
Affected components
Orders
Update timeline
- investigating Jan 12, 2026, 05:08 PM UTC
We're experiencing issues with US orders and are looking into resolving this. We apologise for any inconvenience.
- monitoring Jan 12, 2026, 05:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 12, 2026, 05:24 PM UTC
US orders were filled, but users may have experienced a delay in receiving order confirmation messages in the app. This issue has now been resolved, and confirmations are being sent normally.