Lightspeed Systems Outage History

Lightspeed StopIt 2-way messaging and Team Comms are currently unavailable, so messages cannot be sent to students or internal teams. Incidents can still be reported as normal and will continue to be reviewed by the IRC team. Our team is investigating and working to restore service as quickly as possible.

We are continuing to investigate this issue.

We are actively investigating reports that Lightspeed MDM users may be experiencing issues in enrolling new devices, and processing commands. Our engineering team is working to resolve the issue and will provide another update shortly.

We are actively investigating reports that Lightspeed Filter iOS Cloud Proxy users may be experiencing slow or unresponsive Google/YouTube traffic. Our engineering team are working to resolve the issue and will provide another update shortly.

We are actively investigating reports that Lightspeed Filter & UI/UX users may be experiencing slow loading UI, Terms of Service Displaying, iOS Cloud Proxy connection issues as it relates to Google or YouTube. This also includes possible prompts for teachers to sign into a-fallback-lightspeed.ably.io, when managing a class. Our engineering team is working to resolve the issue and will provide another update shortly.

We are actively investigating reports that Lightspeed Filter users may be experiencing a filtering error. Our engineering team are working to resolve the issue and will provide another update shortly.

We are currently experiencing an issue affecting SMS message delivery with Notify. Push notifications and email alerts remain fully operational. Our team is actively working to resolve this and restore full service as quickly as possible. We'll update this page as soon as the issue is resolved. Thank you for your patience

We are actively investigating reports that the Lightspeed Systems Filter may be applying only the CIPA-based policy through the FilterAgent for Windows and macOS, instead of the intended organization- or user-specific policies. At this time, we recommend that customers do not make any changes to their SSL Exclusion list until this issue is resolved. Our engineering team is working to resolve the issue and will provide another update shortly.

We are actively investigating reports that Lightspeed Filter users may be experiencing a 504 Error or a slow response/loading times from the UI. Our engineering team are working to resolve the issue and will provide another update shortly.

We are actively investigating reports that Lightspeed MDM users may be experiencing issues with usability. Our engineering team are working to resolve the issue and will provide another update shortly.

We are actively investigating reports that Lightspeed Filter's Cloud DNS users may be experiencing timeouts when attempting to make a resolution. Our engineering team are working to resolve the issue and will provide another update shortly.

Lightspeed response to Google’s changes to YouTube that are impacting the iOS Cloud Proxy and causing a message to prompt requiring logging in to view any videos. Google has recently updated the way their YouTube bot detection works in a way that is inadvertently flagging traffic from our Cloud Proxy as bot traffic. This change requires the end user to log into YouTube to view videos. Lightspeed is currently investigating possible solutions to this issue and is working with the Google team to find an optimal path forward. This only impacts our Cloud Proxy service and does not impact filtering on ChromeOS, Windows, or MacOS. SmartShield is still being validated but does not seem to be impacted.

We are actively investigating reports that Lightspeed Filter's iOS Cloud Proxy users may be experiencing issues navigating Google & YouTube. Our engineering team are working to resolve the issue and will provide another update shortly.