Lightdash experienced a major incident on June 17, 2024 affecting Lightdash Cloud (US) and Lightdash Cloud (EU), lasting 10h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Lightdash Cloud (US)Lightdash Cloud (EU)
Update timeline
- identified Jun 17, 2024, 07:03 PM UTC
Users are not receiving emails from Lightdash, including verify emails on signup and password resets. We've identified that our email provider is experiencing an outage: https://status.postmarkapp.com/notices/zno1dlxjdjmblc0d-service-issue-outbound-sending-and-inbound-processing-messages-are-being-accepted-and-queued We're monitoring the status of our external provider while we setup a backup email service.
- monitoring Jun 17, 2024, 08:50 PM UTC
Emails are processing again, we are monitoring our external provider.
- resolved Jun 18, 2024, 05:10 AM UTC
This incident has been resolved.