Libyan Spider incident
Regional Connectivity Issues (Libya – Europe)
Libyan Spider experienced a notice incident on August 4, 2026 affecting Falkenstein and Helsinki and 1 more component, lasting 1d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 04, 2026, 02:41 PM UTC
We are currently investigating reports of degraded network performance affecting traffic between Libya and service infrastructure hosted in Europe. Affected Area: Connections originating from Libya routed to European servers. Symptoms: Users may experience high latency, intermittent connection timeouts, and elevated packet loss. Scope: This issue is isolated to specific international routing paths. Not all network routes are affected, so some users may experience normal connectivity depending on their local ISP and routing path. Our network engineering team is actively monitoring the situation, gathering telemetry, and reaching out to upstream transit partners to investigate. We will provide another update as soon as more information becomes available or as routing stabilizes. Thank you for your patience.
- investigating Aug 05, 2026, 07:52 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 05, 2026, 11:39 AM UTC
As of 10:30 AM today, the international routing issues affecting traffic between Libya and our European infrastructure have been resolved. Our team is actively monitoring network performance to ensure ongoing stability. If you continue to experience performance issues, please reach out to our support team for assistance.
- resolved Aug 06, 2026, 09:24 AM UTC
This incident has been resolved.