Lexmark Cloud Services incident
[Europe] Lexmark Cloud Services – Issue Investigation
Lexmark Cloud Services experienced a minor incident on July 23, 2026 affecting Printer Management, lasting 10h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 01:33 AM UTC
Status: Investigating Lexmark is aware of a possible issue with our Lexmark Cloud Services platform and are investigating the impact, if any, to our services. Please visit – status.one.lexmark.com – for new updates and additional details as they become available. Affected components Printer Management (Degraded performance)
- identified Jul 23, 2026, 02:53 AM UTC
Status: Identified Lexmark has identified the issue impacting the Lexmark Cloud Services platform and is actively working toward a resolution. Affected components Printer Management (Degraded performance)
- monitoring Jul 23, 2026, 04:00 AM UTC
Status: Monitoring We are currently investigating the Cloud Fleet Management (CFM) issue and have implemented a minor fix while continuing to closely monitor the environment. Users may experience delayed or inaccurate printer communication status in CFM; however, all other functions, including daily rollups, alerts, and solutions, are operating as expected. Affected components Printer Management (Degraded performance)
- resolved Jul 23, 2026, 12:17 PM UTC
Status: Resolved The issue affecting the printer communication status in Cloud Fleet Management has been resolved. All services are operational. We apologize for any inconvenience this service interruption may have caused. Lexmark remains committed to continually enhancing our Cloud Services platform and improving our processes. Affected components Printer Management (Operational)