Lexer Outage History

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Lexer had 10 outages in the last 2 years totaling 323h 41m of downtime — averaging 0.4 incidents per month.

There were 10 Lexer outages since February 17, 2025 totaling 323h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lexer.io

Major September 27, 2026

Lexer Facebook integrations unavailable

Detected by Pingoru
Sep 27, 2026, 09:30 PM UTC
Resolved
Sep 28, 2026, 03:55 AM UTC
Duration
6h 25m
Affected: HubConversationsIntegrations
Timeline · 2 updates
  1. identified Sep 27, 2026, 09:30 PM UTC

    We're investigating an issue affecting Facebook connections for all customers. Since early on 28 September (AEST), Lexer hasn't been able to sync data with Facebook, and connected accounts may show a "token invalid" error. We've identified the cause. It's a platform-level requirement on Lexer's connection to Meta, not a problem with your account, credentials or permissions, and your data is safe. We're working with Meta to restore access now.

  2. resolved Sep 28, 2026, 03:55 AM UTC

    Facebook integrations have been restored and are syncing again. Between AEST 5:23pm on 27 Sep and 9:49am on 28 Sep, Lexer couldn't sync data with Facebook and Instagram because of a platform requirement on Lexer's connection to Meta. The issue has been resolved with Meta, and your accounts, credentials and data were not affected. Any audience activations that were paused during the incident have been re-enabled, and missed syncs will catch up over the next few hours. You don't need to do anything. If a Facebook or Instagram connection still shows an error, please contact our support team. We apologise for the disruption.

Read the full incident report →

Critical February 13, 2026

Track metric and Activation processing delay

Detected by Pingoru
Feb 13, 2026, 12:46 AM UTC
Resolved
Feb 13, 2026, 04:28 AM UTC
Duration
3h 42m
Affected: Hub
Timeline · 5 updates
  1. investigating Feb 13, 2026, 12:46 AM UTC

    We are currently investigating this issue.

  2. identified Feb 13, 2026, 01:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Feb 13, 2026, 01:27 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Feb 13, 2026, 02:31 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 13, 2026, 04:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026

Activation performance degraded

Detected by Pingoru
Jan 09, 2026, 06:11 AM UTC
Resolved
Jan 09, 2026, 09:42 AM UTC
Duration
3h 31m
Affected: Hub
Timeline · 4 updates
  1. investigating Jan 09, 2026, 06:11 AM UTC

    We're investigating an issue causing activation's to be pending for longer than usual.

  2. identified Jan 09, 2026, 06:23 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 09, 2026, 06:34 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 09, 2026, 09:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 22, 2025

Hub not accessible

Detected by Pingoru
Nov 22, 2025, 02:44 AM UTC
Resolved
Nov 22, 2025, 11:17 PM UTC
Duration
20h 32m
Affected: Hub
Timeline · 4 updates
  1. investigating Nov 22, 2025, 02:44 AM UTC

    We are experiencing an issue where users are unable to login into their Hub. We are working to address the underlying cause and minimizing impact.

  2. identified Nov 22, 2025, 02:55 AM UTC

    We have identified the issue and are currently implementing a fix.

  3. monitoring Nov 22, 2025, 04:04 AM UTC

    A fix has been implemented and we are monitoring. User should now be able to login into their hub.

  4. resolved Nov 22, 2025, 11:17 PM UTC

    This issue is resolved.

Read the full incident report →

Major November 21, 2025

Facebook mentions not discoverable

Detected by Pingoru
Nov 21, 2025, 12:45 PM UTC
Resolved
Dec 02, 2025, 12:03 AM UTC
Duration
10d 11h
Affected: Hub
Timeline · 7 updates
  1. identified Nov 22, 2025, 08:58 AM UTC

    Meta, our Facebook mention provider in Respond is currently experiencing issues with their APIs which means that we are unable to match facebook mentions to dives. We have contacted Meta and are currently working on a solution to restore service for all Respond clients that currently have an integrated facebook account.

  2. identified Nov 22, 2025, 11:21 PM UTC

    The team has updated Respond clients saved dives to be able to more precisely target facebook mentions. We are still working with Meta for a resolution on this issue.

  3. identified Nov 22, 2025, 11:22 PM UTC

    The team has updated Respond clients saved dives to be able to more precisely target facebook mentions. We are still working with Meta for a resolution on this issue.

  4. identified Nov 24, 2025, 02:19 AM UTC

    We are still working with Meta for a resolution on this issue. We will update this thread once we receive an update.

  5. identified Nov 25, 2025, 02:35 AM UTC

    We are continuing to work with Meta for a fix on this issue.

  6. monitoring Dec 01, 2025, 01:11 AM UTC

    Meta acknowledged the issue and pushed a fix this morning. The team is currently monitoring.

  7. resolved Dec 02, 2025, 12:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 29, 2025

Meta API Issues Affecting Facebook Connections

Detected by Pingoru
Oct 29, 2025, 03:24 AM UTC
Resolved
Oct 29, 2025, 05:10 AM UTC
Duration
1h 46m
Affected: ConversationsIntegrations
Timeline · 2 updates
  1. investigating Oct 29, 2025, 03:24 AM UTC

    Lexer has detected an elevated number of errors from Meta’s API impacting Facebook Pages and Business Accounts. This issue is currently affecting Lexer’s Respond and Activate products. As a result, you may experience: • Account disconnections (including email alerts) • Errors when syncing audiences • Errors when publishing replies to messages This issue originates within Meta’s systems and cannot be resolved by Lexer. We are actively monitoring the situation and will provide updates as more information becomes available from Meta.

  2. resolved Oct 29, 2025, 05:10 AM UTC

    Meta’s API errors impacting Facebook Pages and Business Accounts have now been resolved. Affected accounts have reconnected successfully, and normal functionality has resumed across Lexer’s Respond and Activate products. We’ll continue to monitor performance, but no further impact is expected.

Read the full incident report →

Minor August 19, 2025

Hub.lexer.io - service disruption

Detected by Pingoru
Aug 19, 2025, 11:30 PM UTC
Resolved
Aug 20, 2025, 06:16 AM UTC
Duration
6h 45m
Affected: Hub
Timeline · 5 updates
  1. investigating Aug 20, 2025, 12:09 AM UTC

    We’re investigating an issue causing degraded performance on hub.lexer.io. The service has automatically recovered, and we’re continuing to monitor stability.

  2. investigating Aug 20, 2025, 12:09 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 20, 2025, 12:19 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 20, 2025, 02:50 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Aug 20, 2025, 06:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 3, 2025

File Upload API and Secure File Upload Outage

Detected by Pingoru
Jun 03, 2025, 01:30 AM UTC
Resolved
May 27, 2025, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 03, 2025, 01:30 AM UTC

    Partial service outage affecting file uploads 28 May 2025 08:00 AEST – 3 June 2025 11:00 AEST Between 08:00 AEST on 28 May 2025 and 11:00 AEST on 3 June 2025, Lexer experienced an outage affecting two upload methods: the File Upload API and the Secure File Upload (drag and drop) feature. During this period, all file upload attempts via these channels failed. If you attempted to upload files between 28 May and 3 June via the affected methods, please reupload them to ensure they are processed. The issue was resolved as of 11:00 AEST on 3 June 2025. File uploads are now functioning as expected. We apologise for the disruption and appreciate your understanding.

Read the full incident report →

Major February 17, 2025

Hub.lexer.io performance degraded

Detected by Pingoru
Feb 17, 2025, 11:43 PM UTC
Resolved
Feb 19, 2025, 05:24 AM UTC
Duration
1d 5h
Affected: Hub
Timeline · 6 updates
  1. investigating Feb 17, 2025, 11:43 PM UTC

    We're investigating reports of degraded performance for hub.lexer.io.

  2. investigating Feb 17, 2025, 11:43 PM UTC

    We are continuing to investigate this issue.

  3. identified Feb 17, 2025, 11:55 PM UTC

    We are experiencing a high rate of search timeout errors when loading conversations in Listen and Respond. Our team is continuing to investigate the root cause.

  4. identified Feb 18, 2025, 02:28 AM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Feb 18, 2025, 04:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Feb 19, 2025, 05:24 AM UTC

    This incident has been resolved.

Read the full incident report →