Leviy incident

LEVIY Mobile app is unable to synchronise

Critical Resolved View vendor source →

Leviy experienced a critical incident on March 25, 2019 affecting Dashboard and Mobile App, lasting 21h 8m. The incident has been resolved; the full update timeline is below.

Started
Mar 25, 2019, 11:05 AM UTC
Resolved
Mar 26, 2019, 08:14 AM UTC
Duration
21h 8m
Detected by Pingoru
Mar 25, 2019, 11:05 AM UTC

Affected components

DashboardMobile App

Update timeline

  1. investigating Mar 25, 2019, 11:05 AM UTC

    There is an overload of requests to the database server

  2. investigating Mar 25, 2019, 11:20 AM UTC

    We are continuing to investigate this issue.

  3. investigating Mar 25, 2019, 11:22 AM UTC

    We are continuing to investigate this issue.

  4. investigating Mar 25, 2019, 12:19 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Mar 25, 2019, 12:22 PM UTC

    A fix has been applied and we are investigating if this has the desired effect

  6. investigating Mar 25, 2019, 12:59 PM UTC

    The applied fix did not resolve the issues. We are re-investigating the root cause

  7. monitoring Mar 25, 2019, 02:26 PM UTC

    A fix has been implemented and we are monitoring the results

  8. monitoring Mar 26, 2019, 08:13 AM UTC

    We are continuing to monitor for any further issues.

  9. resolved Mar 26, 2019, 08:14 AM UTC

    This incident has been resolved.