Leviy incident

Analytics boards reporting sends emails without subscription

Minor Resolved View vendor source →

Leviy experienced a minor incident on November 23, 2021, lasting 114d. The incident has been resolved; the full update timeline is below.

Started
Nov 23, 2021, 10:26 AM UTC
Resolved
Mar 17, 2022, 10:43 AM UTC
Duration
114d
Detected by Pingoru
Nov 23, 2021, 10:26 AM UTC

Update timeline

  1. investigating Nov 26, 2021, 10:26 AM UTC

    For unclear reason analytics boards reports are being send without subscriptions of users. Therefor we decide to turn of this feature until the problem has been solved. We are investigating with our supplier (Sisense) why emails are being send to users that have not been subscribed to analytics boards.

  2. resolved Mar 17, 2022, 10:43 AM UTC

    There are some ongoing issues with the sending of Analytics notifications. Our supplier ensured us they are following up on this. Affected customers and users are informed on an individual basis.