Level365 experienced a notice incident on June 13, 2025 affecting Core UCaaS Services, lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Core UCaaS Services
Update timeline
- identified Jun 13, 2025, 11:44 AM UTC
One of our data center providers experienced a catastrophic failure during scheduled maintenance. This failure has taken our East Data Center offline. Due to our platform's design, this should not result in any direct client impact. If you experience any issues or have questions, please contact [email protected].
- monitoring Jun 13, 2025, 12:31 PM UTC
Our vendor has resolved their issue and we are continuing to monitor the situation.
- resolved Jun 13, 2025, 02:06 PM UTC
This incident has been resolved.