Level365 experienced a minor incident on September 23, 2025 affecting Core UCaaS Services and Provisioning, lasting 2h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 23, 2025, 11:46 AM UTC
We are currently investigating issues with device registrations affecting some devices following the recent platform maintenance. Our team is actively working to identify the cause, and further updates will be provided as more information becomes available.
- monitoring Sep 23, 2025, 12:32 PM UTC
A fix has been implemented and affected devices have successfully re-registered. We will continue to monitor device performance and stability.
- resolved Sep 23, 2025, 02:13 PM UTC
This incident has been resolved. The impacted devices have remained online since the fix was implemented, and no further issues have been observed. We apologize for any inconvenience this may have caused. If you need any additional assistance, please contact our Support Team at support.level365.com.
- postmortem Sep 23, 2025, 02:18 PM UTC
Following the recent scheduled maintenance, some devices did not immediately re-register due to re-syncing with our connections to upstream ISP providers, resulting in temporary service interruptions for affected users. Once the paths were fully re-synced, connections were reestablished and the devices came back online. Our team has reviewed the incident and is making adjustments to reduce the likelihood of similar registration delays in the future. We apologize for the inconvenience and appreciate your patience.