Level365 experienced a notice incident on August 30, 2020, lasting 9h 15m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Aug 30, 2020, 12:07 PM UTC
We are currently monitoring a global internet disruption that is causing issues with phone registration and call completion for some customers. We believe this issue resides with Level 3/CenturyLink and is impacting large scale service providers such as Comcast. We are continuing to investigate any action we can take to mitigate this issue.
- identified Aug 30, 2020, 01:30 PM UTC
We have temporarily removed CenturyLink from our global routing tables to ensure no transit traffic comes directly from them. Some clients may still have issues, but removing CenturyLink has restored access for the majority of impacted clients.
- identified Aug 30, 2020, 02:32 PM UTC
We are continuing to monitor the situation. CenturyLink continues to have issues that are impacting access to our platform in some situations.
- identified Aug 30, 2020, 03:21 PM UTC
CenturyLink is confirming they have began rolling out changes to address the disruption. We continue to monitor to confirm this resolves connectivity issues to us.
- identified Aug 30, 2020, 03:40 PM UTC
Core issue appears to be resolved at this time. We are continuing to monitor. https://mobile.twitter.com/centurylink/status/1300089110858797063
- monitoring Aug 30, 2020, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 30, 2020, 09:23 PM UTC
This incident is now considered resolved. Postmortem will be provided soon.