Level365 incident

Call quality issues October 19th 2020

Notice Resolved View vendor source →

Level365 experienced a notice incident on October 19, 2020 affecting Core UCaaS Services, lasting 1h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 19, 2020, 05:13 PM UTC
Resolved
Oct 19, 2020, 06:23 PM UTC
Duration
1h 9m
Detected by Pingoru
Oct 19, 2020, 05:13 PM UTC

Affected components

Core UCaaS Services

Update timeline

  1. investigating Oct 19, 2020, 05:13 PM UTC

    We are currently investigating this issue.

  2. identified Oct 19, 2020, 05:37 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 19, 2020, 05:48 PM UTC

    Traffic patterns have stabilized and we are monitoring.

  4. resolved Oct 19, 2020, 06:23 PM UTC

    This incident has been resolved.