Level365 experienced a notice incident on March 11, 2021 affecting Web App / Portal, lasting 11h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 11, 2021, 01:34 PM UTC
We are currently investigating a false positive Google Safe Browsing warning on several pages within our web application.
- investigating Mar 11, 2021, 02:25 PM UTC
Our initial investigation has confirmed that this is a false positive. We are working with Google to identify exactly what triggered on their side, why it triggered, and how we can avoid it in the future. In addition, the required review is underway with Google to get the false positives removed from their Safe Search database. There is no risk posed by our web app or any of the pages contained within. This is strictly a matter of Google acting overly aggressive in an automated manner with no manual review involved.
- resolved Mar 12, 2021, 01:15 AM UTC
Google has confirmed removal of the incorrect reports. This issue is considered resolved.