Level365 experienced a notice incident on April 15, 2021, lasting 17h 44m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 15, 2021, 11:24 PM UTC
We are investigating an issue with a downstream carrier regrading Post Dial Delay. You may experience dead air on outbound calls. We are actively engaging our carriers to get this resolved.
- investigating Apr 15, 2021, 11:57 PM UTC
Please be aware, outbound calls are not failing. If you experience this issue on a call, wait an additional 15-20s for the call to connect. Calls will complete if you allow them additional time to start ringing.
- investigating Apr 16, 2021, 02:15 AM UTC
We have received word from our primary carrier that one of the offending downstream carriers causing the dialing delays experienced earlier has made some routing changes. Current traffic appears to have improved but we are continuing to monitor the situation.
- monitoring Apr 16, 2021, 12:00 PM UTC
The downstream carrier has been working with their downstream carrier and the issue appears to be better. We are continuing to monitor at this time.
- monitoring Apr 16, 2021, 01:30 PM UTC
We continue to monitor, but have seen zero examples of PDD since overnight.
- resolved Apr 16, 2021, 05:09 PM UTC
Carrier has confirmed that service has been restored.