Level365 incident

We are tracking an issue with call quality reports this morning

Notice Resolved View vendor source →

Level365 experienced a notice incident on September 13, 2021 affecting Core UCaaS Services, lasting 7h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2021, 01:27 PM UTC
Resolved
Sep 13, 2021, 08:49 PM UTC
Duration
7h 21m
Detected by Pingoru
Sep 13, 2021, 01:27 PM UTC

Affected components

Core UCaaS Services

Update timeline

  1. investigating Sep 13, 2021, 01:27 PM UTC

    We are currently investigating this issue.

  2. investigating Sep 13, 2021, 05:00 PM UTC

    We are continuing to investigate this issue.

  3. identified Sep 13, 2021, 06:53 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Sep 13, 2021, 06:59 PM UTC

    Engineering has identified the issue and has deployed a solution. We are continuing to monitor to confirm stability of services.

  5. monitoring Sep 13, 2021, 07:00 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Sep 13, 2021, 08:49 PM UTC

    This incident has been resolved.