Level365 incident

Issue with Faxing in certain regions - Mainly Owensboro

Minor Resolved View vendor source →

Level365 experienced a minor incident on December 2, 2021 affecting Fax Services, lasting 23h 25m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2021, 08:51 PM UTC
Resolved
Dec 03, 2021, 08:17 PM UTC
Duration
23h 25m
Detected by Pingoru
Dec 02, 2021, 08:51 PM UTC

Affected components

Fax Services

Update timeline

  1. investigating Dec 02, 2021, 08:51 PM UTC

    We have discovered an issue with our upstream carrier in the way they route fax traffic mainly out of the Owensboro KY Market.

  2. identified Dec 02, 2021, 08:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Dec 03, 2021, 01:15 PM UTC

    We are continuing to work on a fix for this problem.

  4. identified Dec 03, 2021, 04:30 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Dec 03, 2021, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Dec 03, 2021, 05:58 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Dec 03, 2021, 08:17 PM UTC

    The upstream carrier has resolved the issue. Testing indicates service is fully restored.