Level365 experienced a notice incident on January 3, 2022 affecting Core UCaaS Services, lasting 1d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Core UCaaS Services
Update timeline
- investigating Jan 03, 2022, 10:02 PM UTC
We are currently investigating an outage being reported by some users.
- monitoring Jan 04, 2022, 12:51 PM UTC
A core service on one server restarted, causing a disruption in call routing to some customers. We are continuing to investigate root cause.
- resolved Jan 07, 2022, 12:36 PM UTC
This issue is considered resolved. We are continuing to work with engineering to identify the exact cause of the service restart and will produce a post-mortem shortly.