Level365 experienced a minor incident on April 13, 2022, lasting 4d 20h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Apr 13, 2022, 02:58 PM UTC
We are currently investigating call quality issues with one of our upstream providers which may be impacting some users on inbound calls.
- investigating Apr 13, 2022, 04:00 PM UTC
We continue to investigate with the carrier on this issue
- investigating Apr 13, 2022, 07:54 PM UTC
We are continuing to work with the carrier to identify the source of the packet loss originating from their network.
- investigating Apr 14, 2022, 12:22 AM UTC
We are continuing to investigate this issue.
- investigating Apr 14, 2022, 11:55 AM UTC
We are continuing to work with the carrier to identify the source of the packet loss originating from their network.
- investigating Apr 14, 2022, 06:38 PM UTC
We are continuing to investigate this issue.
- investigating Apr 15, 2022, 12:10 PM UTC
We are continuing to work with the carrier to identify the source of the packet loss originating from their network.
- monitoring Apr 15, 2022, 08:46 PM UTC
Our upstream provider has addressed this issue and we are no longer seeing packet loss.
- resolved Apr 18, 2022, 11:57 AM UTC
This incident has been resolved.