Level365 incident

Issue Logging Into Cloud Softphone 1.0

Notice Resolved View vendor source →

Level365 experienced a notice incident on January 31, 2023, lasting 5d 21h. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2023, 04:09 PM UTC
Resolved
Feb 06, 2023, 01:34 PM UTC
Duration
5d 21h
Detected by Pingoru
Jan 31, 2023, 04:09 PM UTC

Update timeline

  1. identified Jan 31, 2023, 04:09 PM UTC

    We are investigating issues logging into the Cloud Softphone 1.0 application.

  2. resolved Feb 06, 2023, 01:34 PM UTC

    The vendor in question has indicated that they will not be resolving the issue on their end. As this is a legacy product, we have made the decision to migrate any remaining users ahead of schedule to our new 2.0 product.