Level365 incident

Issue with Google Single Sign On (SSO)

Notice Resolved View vendor source →

Level365 experienced a notice incident on July 28, 2023 affecting Web App / Portal, lasting 4d 7h. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2023, 08:15 PM UTC
Resolved
Aug 02, 2023, 03:30 AM UTC
Duration
4d 7h
Detected by Pingoru
Jul 28, 2023, 08:15 PM UTC

Affected components

Web App / Portal

Update timeline

  1. identified Jul 28, 2023, 08:15 PM UTC

    We are aware of an issue preventing the Google single sign-on option from appearing when logging into the Level365 web app - app.level365.com. A patch is being developed to resolve this issue. We apologize for the inconvenience and further updates will follow once available.

  2. identified Jul 31, 2023, 07:27 PM UTC

    Engineering has completed the fix for this issue, and it will be deployed during the August 1 maintenance window that is already scheduled.

  3. resolved Aug 02, 2023, 01:36 PM UTC

    This issue has been resolved