Level365 experienced a notice incident on January 12, 2024 affecting Core UCaaS Services, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2024, 05:30 PM UTC
We are investigating issues regarding reports of poor call quality and will provide updates here soon.
- investigating Jan 12, 2024, 07:01 PM UTC
We are continuing to investigate reports of call quality issues. We will provide updates here soon.
- identified Jan 12, 2024, 08:24 PM UTC
We have identified an issue with a voice carrier. This has been reported to the carrier and they are actively troubleshooting the problem. We will provide additional updates here as they become available.
- monitoring Jan 12, 2024, 09:57 PM UTC
Routing adjustments have been made and our initial testing shows the trouble has cleared. We will continue to monitor this issue.
- monitoring Jan 12, 2024, 09:58 PM UTC
We are continuing to monitor for any further issues.
- resolved Jan 15, 2024, 03:32 PM UTC
This issue has been resolved. No further instances have been reported since the routing change on Friday 1/12/24. Please contact our support team at support.level365.com if you need any further assistance. We apologize for this brief disruption in service performance. A post-mortem will be prepared outlining the root cause.