Level365 experienced a minor incident on January 30, 2024 affecting Fax Services, lasting 7h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- investigating Jan 30, 2024, 07:07 PM UTC
We are investigating issues reported with faxing services and will provide updates here soon.
- identified Jan 30, 2024, 08:25 PM UTC
The issue has been identified and a fix is being implemented. We will provide additional updates here as they become available.
- monitoring Jan 30, 2024, 09:22 PM UTC
A fix has been implemented and we are monitoring the results. Please note that some faxes may be delayed or require additional attempts as the system processes the queued messages.
- resolved Jan 31, 2024, 02:38 AM UTC
Faxing services are now fully operational, all faxes in the backlog have been processed.