Level365 experienced a minor incident on May 3, 2024 affecting Core UCaaS Services, lasting 3d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 03, 2024, 02:29 PM UTC
We have received reports of calls not completing to certain numbers. We are investigating the issue and are working towards identifying the the root cause.
- monitoring May 03, 2024, 03:22 PM UTC
We have identified the root cause and have applied a fix. Our testing indicates the issue should be resolved. We are continuing to monitor the issue and will provide additional updates as necessary.
- investigating May 03, 2024, 04:49 PM UTC
We are investigating new reports of calls failing. Updates to follow.
- monitoring May 03, 2024, 05:39 PM UTC
Services have been restored for the affected numbers. We will continue to monitor the situation.
- resolved May 07, 2024, 01:04 PM UTC
We have replaced some routing equipment that was causing intermittent routing issues from one of our secondary carriers. We will continue to monitor this change, but everything is stable at this time and we consider this issue to be resolved. Please contact our support team at support.level365.com if you need any further assistance.