Level365 experienced a minor incident on June 5, 2024 affecting Web App / Portal and Provisioning, lasting 1d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2024, 01:46 PM UTC
We are currently investigating reports of some phone numbers not displaying in the Level365 Web App as well as reports of desk phones not updating and/or populating the directory. At this time we do not recommend factory resetting devices or making hardware changes.
- identified Jun 05, 2024, 02:45 PM UTC
We have identified the sources causing the reported issues and are working towards getting fixes in place.
- identified Jun 05, 2024, 05:36 PM UTC
We are continuing to work on getting impacted services fixed.
- identified Jun 06, 2024, 12:45 AM UTC
Desk phone updates and directory lookup issues have been fixed. We are continuing to work on the issues related to DIDs not populating in the Phone Numbers Inventory through the Level365 Web App.
- monitoring Jun 06, 2024, 07:29 PM UTC
All phone numbers should now be visible through the Level365 Web App. We will continue to monitor this issue.
- resolved Jun 07, 2024, 12:02 PM UTC
We have not received any reports of additional issues and consider this resolved.