Level365 experienced a major incident on June 24, 2024 affecting Fax Services, lasting 1h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Fax Services
Update timeline
- investigating Jun 24, 2024, 04:21 PM UTC
We are currently investigating reports of some faxes not completing.
- identified Jun 24, 2024, 04:29 PM UTC
We have identified the root cause and are working on getting a fix in place.
- monitoring Jun 24, 2024, 04:54 PM UTC
A fix has been implemented and we are monitoring the results. Please note that some faxes may be delayed or require additional attempts as the system processes the queued messages.
- resolved Jun 24, 2024, 05:54 PM UTC
This incident has been resolved. No further issues have been reported since services were restored. We sincerely apologize for this interruption and if you have any additional troubles, please contact our support team at support.level365.com.