Level365 experienced a minor incident on April 23, 2025 affecting Secondary Services, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Secondary Services
Update timeline
- identified Apr 23, 2025, 12:36 PM UTC
We have received notification from an underlying carrier used for text messaging that messages to AT&T destinations may fail to complete. We are working with the affected carrier to restore functionality.
- monitoring Apr 23, 2025, 01:52 PM UTC
Our carrier has mitigated the issue and are observing expected SMS and MMS behavior. We will continue to monitor for traffic stability.
- resolved Apr 23, 2025, 05:19 PM UTC
We have been monitoring outgoing messaging traffic and all traffic is flowing as expected. This issue is resolved. If you are still experiencing issues with messaging, please contact Level365 support.