Learnosity incident

AWS Issue

Minor Resolved View vendor source →

Learnosity experienced a minor incident on August 31, 2021 affecting Loading and rendering of Item/Activity List view and Loading and rendering of Item/Activity List view and 1 more component, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Aug 31, 2021, 07:12 PM UTC
Resolved
Aug 31, 2021, 11:25 PM UTC
Duration
4h 13m
Detected by Pingoru
Aug 31, 2021, 07:12 PM UTC

Affected components

Loading and rendering of Item/Activity List viewLoading and rendering of Item/Activity List viewLoading and rendering of Item/Activity List view

Update timeline

  1. monitoring Aug 31, 2021, 07:12 PM UTC

    **All Learnosity APIs currently operational** We are seeing slight knock-on effects due to a currently ongoing AWS issue: 31 Aug 2021 11:25 PDT https://status.aws.amazon.com/ We're experiencing occasional, seemingly momentary latency and will continue to monitor the situation.

  2. monitoring Aug 31, 2021, 08:23 PM UTC

    As of 20:20 UTC, the currently running AWS outage is affecting performance of the Learnosity authoring site. When available through the AWS outage, ALL LEARNOSITY APIs ARE FULLY FUNCTIONAL. However, we have chosen to mark authoring as degraded performance as a visual cue for our StatusPage subscribers. At present, this only seems to be affecting authoring, as the AWS incident is in US-WEST-2. Learnosity Support and Systems Engineering teams are continuing to monitor the AWS outage the issue, and will follow on with an update and resolution as soon as possible.

  3. monitoring Aug 31, 2021, 09:43 PM UTC

    As of 21:40 UTC, the currently running AWS outage is affecting performance of the Learnosity authoring site. When available throughout this AWS outage, ALL LEARNOSITY APIs ARE FULLY FUNCTIONAL. However, AWS is currently trying to resolve connectivity and Elastic Load Balancing issues. Because authors can't reach our authoring site, we have chosen to mark authoring as degraded performance *as a visual cue for our StatusPage subscribers.* However, this only seems to be affecting authoring (the AWS incident is in US-WEST-2, for context), and Learnosity APIs are otherwise healthy. Learnosity Support and Systems Engineering teams are continuing to monitor the AWS outage the issue, and will follow on with an update and resolution as soon as possible

  4. resolved Aug 31, 2021, 11:25 PM UTC

    As of 22:30 UTC, AWS's resolution seems to have addressed all knock on effects to our authoring site. Everything is functioning normally again.