Learnosity incident
AWS issue causing sporadic access failures to Learnosity domains
Learnosity experienced a notice incident on December 15, 2021 affecting Learnosity Console and Documentation reference site and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 15, 2021, 04:20 PM UTC
As of 15:30 UTC, AWS has been experiencing problems that are trickling down to Learnosity. It appears that some areas of the U.S. are having trouble logging into author.learnosity.com and reference.learnosity.com. At the moment we suspect this is affecting CDN usage. All Learnosity systems are functioning properly, and we've seen reports from a minority of customers, so we will maintain Operational status. However, we will try to keep our customers up to date with the AWS outage, even if short-lived. Please note that this issue is also affecting our ability to access our StatusPage service, so updates may be sporadic.
- monitoring Dec 15, 2021, 04:52 PM UTC
AWS has marked the incidents affecting the US-West-1 and US-West-2 regions as resolved. We will continue to monitor for a further 30 minutes before calling this resolved as well.
- resolved Dec 15, 2021, 05:26 PM UTC
As of 17:20 UTC, the AWS incident has been marked resolved for over an hour. All Learnosity services continue to operate normally, so we will consider this incident resolved. Please reach out if you have any questions or concerns.