Learnosity incident

Possible issue affecting the immediate availability of newly created content in US-East-1 for some users

Minor Resolved View vendor source →

Learnosity experienced a minor incident on May 24, 2023 affecting AMER Authoring (Summary) and AMER Assessment (Summary) and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.

Started
May 24, 2023, 10:00 PM UTC
Resolved
May 24, 2023, 10:45 PM UTC
Duration
45m
Detected by Pingoru
May 24, 2023, 10:00 PM UTC

Affected components

AMER Authoring (Summary)AMER Assessment (Summary)Loading and rendering of Item/Activity List viewLoading and rendering of Items/Questions/Features

Update timeline

  1. investigating May 24, 2023, 10:00 PM UTC

    As of 22:00 UTC, we are investigating a possible delay in the availability of newly created content in US-East-1 (VA) for some users. During this period, affected users may experience a delay in newly created content becoming available for use in Items API assessments, being displayed in the Item or Activity lists in Author API, or in being returned by Data API's /itembank/* endpoints. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

  2. monitoring May 24, 2023, 10:19 PM UTC

    As of 22:15 UTC, all systems are operating normally and users should not be experiencing any delays in new content becoming available. We will keep to monitor to confirm the continued normal operation of all systems.

  3. resolved May 24, 2023, 10:45 PM UTC

    As if 22:45 UTC, we are still seeing all systems continue to operate normally, and we will therefore close this issue.