Learnosity incident

Investigating unresponsive support ticketing system

Learnosity experienced a major incident on September 14, 2023 affecting Support ticketing system, lasting 3h 6m. The incident has been resolved; the full update timeline is below.

Started: Sep 14, 2023, 02:38 PM UTC
Resolved: Sep 14, 2023, 05:45 PM UTC
Duration: 3h 6m
Detected by Pingoru: Sep 14, 2023, 02:38 PM UTC

Affected components

Support ticketing system

Update timeline

investigating Sep 14, 2023, 02:38 PM UTC

As of 14:30 UTC, we are currently seeing a partial outage in our third-party ticketing system. Zendesk status doesn't currently reflect an issue, but the ability to load or create support tickets may be affected. Learnosity Support is actively monitoring the issue, and will follow on with an update and resolution as soon as possible.
resolved Sep 14, 2023, 05:45 PM UTC

As of 17:45 UTC, we are no longer experiencing issues with Support tickets loading, and are calling this third-party issue resolved.