LeadSimple Outage History

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LeadSimple had 18 outages in the last 2 years totaling 226h 12m of downtime — averaging 0.7 incidents per month.

There were 18 LeadSimple outages since September 17, 2024 totaling 226h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.leadsimple.com

Minor September 14, 2026

AWS EKS Outage

Detected by Pingoru
Sep 14, 2026, 05:28 PM UTC
Resolved
Sep 14, 2026, 06:04 PM UTC
Duration
36m
Affected: AppWebsiteEmail DeliveryOutbound SMSOutbound Phone CallsNotificationsLead ImportsEnterprise DashboardTwilio SMSTwilio MMSTwilio TwiMLSendGrid SMTPSendGrid Parse APISendGrid Event WebhookAWS cloudfrontGoogle Apps GmailREST APIIntegrationsZapier
Timeline · 2 updates
  1. investigating Sep 14, 2026, 05:28 PM UTC

    We are investigating a minor outage with an upstream provider that is causing intermittent failures in our application.

  2. resolved Sep 14, 2026, 06:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026

Twilio intermittent failures

Detected by Pingoru
Sep 01, 2026, 06:11 PM UTC
Resolved
Sep 08, 2026, 06:03 PM UTC
Duration
6d 23h
Affected: Outbound SMSOutbound Phone CallsTwilio SMSTwilio MMSTwilio TwiML
Timeline · 4 updates
  1. monitoring Sep 01, 2026, 06:11 PM UTC

    An upstream provider is currently experiencing intermittent failures.

  2. monitoring Sep 01, 2026, 06:11 PM UTC

    We are continuing to monitor for any further issues.

  3. monitoring Sep 02, 2026, 05:42 PM UTC

    The upsteam provider is reporting the issues are now cleared.

  4. resolved Sep 08, 2026, 06:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 22, 2026

Degraded performance

Detected by Pingoru
Jun 22, 2026, 05:01 PM UTC
Resolved
Jun 22, 2026, 05:18 PM UTC
Duration
16m
Affected: Website
Timeline · 3 updates
  1. investigating Jun 22, 2026, 05:01 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 22, 2026, 05:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 22, 2026, 05:18 PM UTC

    This issue has been resolved.

Read the full incident report →

Major March 31, 2026

Application not loading

Detected by Pingoru
Mar 31, 2026, 10:06 PM UTC
Resolved
Mar 31, 2026, 10:50 PM UTC
Duration
44m
Affected: AppWebsite
Timeline · 3 updates
  1. investigating Mar 31, 2026, 10:06 PM UTC

    We are currently investigating slow load times for LeadSimple.com

  2. investigating Mar 31, 2026, 10:34 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 31, 2026, 10:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Ongoing AWS Service Disruption

Detected by Pingoru
Oct 20, 2025, 02:28 PM UTC
Resolved
Oct 21, 2025, 12:59 PM UTC
Duration
22h 30m
Affected: AppWebsiteEmail DeliveryOutbound SMSOutbound Phone CallsNotificationsLead ImportsEnterprise DashboardTwilio SMSTwilio MMSTwilio TwiMLAWS cloudfront
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 02:28 PM UTC

    We’re currently experiencing partial service disruption due to a widespread AWS outage affecting our infrastructure provider. This may impact some users’ ability to access or perform certain actions within LeadSimple. Our systems remain stable, and we’re actively monitoring the situation while AWS works to resolve the issue. We’ll continue to provide updates as more information becomes available.

  2. resolved Oct 21, 2025, 12:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 7, 2025

VoIP Service disruption

Detected by Pingoru
Oct 07, 2025, 03:32 PM UTC
Resolved
Oct 07, 2025, 09:15 PM UTC
Duration
5h 42m
Affected: Outbound SMSOutbound Phone Calls
Timeline · 2 updates
  1. investigating Oct 07, 2025, 03:23 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 08, 2025, 03:37 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 8, 2025

Degraded performance in search

Detected by Pingoru
Jul 08, 2025, 05:46 PM UTC
Resolved
Jul 08, 2025, 09:15 PM UTC
Duration
3h 29m
Affected: AppEmail DeliveryOutbound SMSLead ImportsREST APIIntegrations
Timeline · 4 updates
  1. investigating Jul 08, 2025, 05:46 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 08, 2025, 05:47 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jul 08, 2025, 09:15 PM UTC

    We are continuing to investigate this issue.

  4. resolved Jul 08, 2025, 09:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 2, 2025

LeadSimple application down. Customers reporting application slowness and 503 gateway errors.

Detected by Pingoru
Jun 02, 2025, 07:16 PM UTC
Resolved
Jun 02, 2025, 08:28 PM UTC
Duration
1h 11m
Affected: AppWebsiteEmail DeliveryLead Imports
Timeline · 4 updates
  1. investigating Jun 02, 2025, 07:16 PM UTC

    We are currently investigating the issue.

  2. identified Jun 02, 2025, 07:40 PM UTC

    Application restored. Identifying root cause.

  3. monitoring Jun 02, 2025, 08:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 02, 2025, 08:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 7, 2025

Reports of slow running queries - request timeout

Detected by Pingoru
Apr 07, 2025, 05:00 PM UTC
Resolved
Apr 07, 2025, 10:20 PM UTC
Duration
5h 19m
Affected: AppEmail DeliveryLead ImportsREST APIIntegrations
Timeline · 4 updates
  1. investigating Apr 07, 2025, 05:00 PM UTC

    We are currently investigating this issue.

  2. identified Apr 07, 2025, 09:01 PM UTC

    Identified areas for root cause. Service normalizing.

  3. monitoring Apr 07, 2025, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 07, 2025, 10:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2025

Intermittent Twilio Voice Outages Impacting Calls and SMS

Detected by Pingoru
Mar 31, 2025, 05:03 PM UTC
Resolved
Mar 31, 2025, 08:46 PM UTC
Duration
3h 42m
Affected: Outbound Phone CallsTwilio SMSTwilio MMS
Timeline · 3 updates
  1. investigating Mar 31, 2025, 05:03 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 31, 2025, 05:03 PM UTC

    Awaiting response from Twilio

  3. resolved Mar 31, 2025, 08:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 14, 2025

Affected users may have Gmail accounts disconnected

Detected by Pingoru
Jan 14, 2025, 06:59 PM UTC
Resolved
Jan 14, 2025, 07:40 PM UTC
Duration
41m
Affected: AppWebsiteEmail Delivery
Timeline · 4 updates
  1. investigating Jan 14, 2025, 06:59 PM UTC

    We are currently investigating this issue.

  2. identified Jan 14, 2025, 07:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 14, 2025, 07:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 14, 2025, 07:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 13, 2024

Authentication loop preventing client login

Detected by Pingoru
Nov 13, 2024, 05:26 PM UTC
Resolved
Nov 13, 2024, 05:54 PM UTC
Duration
28m
Affected: AppWebsite
Timeline · 3 updates
  1. investigating Nov 13, 2024, 05:26 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 13, 2024, 05:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 13, 2024, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 12, 2024

Customers reporting 504 errors

Detected by Pingoru
Nov 12, 2024, 06:24 PM UTC
Resolved
Nov 12, 2024, 07:37 PM UTC
Duration
1h 12m
Affected: AppWebsite
Timeline · 5 updates
  1. investigating Nov 12, 2024, 06:24 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 12, 2024, 06:25 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 12, 2024, 07:14 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Nov 12, 2024, 07:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Nov 12, 2024, 07:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 7, 2024

Customers reporting issues with automation

Detected by Pingoru
Nov 07, 2024, 05:56 PM UTC
Resolved
Nov 07, 2024, 06:52 PM UTC
Duration
55m
Affected: AppWebsiteEmail DeliveryOutbound SMSLead ImportsIntegrations
Timeline · 6 updates
  1. investigating Nov 07, 2024, 05:56 PM UTC

    We are currently investigating this issue.

  2. identified Nov 07, 2024, 06:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 07, 2024, 06:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Nov 07, 2024, 06:36 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Nov 07, 2024, 06:51 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Nov 07, 2024, 06:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2024

Customers reporting slowness and 502s

Detected by Pingoru
Nov 06, 2024, 04:51 PM UTC
Resolved
Nov 06, 2024, 07:36 PM UTC
Duration
2h 44m
Affected: AppWebsite
Timeline · 4 updates
  1. investigating Nov 06, 2024, 04:51 PM UTC

    We are currently investigating this issue.

  2. identified Nov 06, 2024, 06:22 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 06, 2024, 06:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 06, 2024, 07:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 3, 2024

Some deals, properties, and contacts aren't loading

Detected by Pingoru
Oct 03, 2024, 01:45 AM UTC
Resolved
Oct 03, 2024, 02:15 AM UTC
Duration
30m
Affected: App
Timeline · 3 updates
  1. identified Oct 03, 2024, 02:06 AM UTC

    We're aware some deals, properties, and contacts aren't loading. We've identified the problem and are rolling out a fix.

  2. monitoring Oct 03, 2024, 02:08 AM UTC

    A fix has been implemented and we're monitoring the results. Access should be reinstated soon.

  3. resolved Oct 03, 2024, 02:15 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 17, 2024

Antivirus blocking

Detected by Pingoru
Sep 17, 2024, 05:10 PM UTC
Resolved
Sep 17, 2024, 05:35 PM UTC
Duration
24m
Affected: Website
Timeline · 2 updates
  1. monitoring Sep 17, 2024, 05:10 PM UTC

    We're aware that some antivirus software is blocking access to LeadSimple. We're working with them to get this sorted. In the meantime, add `https://api.leadsimple.com/*` to your antivirus allowlist to get access back.

  2. resolved Sep 17, 2024, 05:35 PM UTC

    A solution has been deployed.

Read the full incident report →