Layer Systems incident

Delays or timeouts when saving data for some tenants

Major Resolved View vendor source →

Layer Systems experienced a major incident on October 13, 2022 affecting Layer App, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2022, 08:13 AM UTC
Resolved
Oct 13, 2022, 09:10 AM UTC
Duration
57m
Detected by Pingoru
Oct 13, 2022, 08:13 AM UTC

Affected components

Layer App

Update timeline

  1. investigating Oct 13, 2022, 08:13 AM UTC

    We are investigating an issue which is resulting in delays or timeouts when saving data. Engineers are investigating this as a priority.

  2. resolved Oct 13, 2022, 09:10 AM UTC

    This incident has been resolved. We apologise to customers for any inconvenience caused. The root cause of the issue was identified as an technical issue on one of our database systems, which was removed from the cluster. This issue has now been fully resolved and engineers are working on a full post-mortem to avoid reoccurrence.