Layer Systems experienced a major incident on October 31, 2022 affecting Layer App and Layer API and 1 more component, lasting 11h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 31, 2022, 03:45 PM UTC
Our engineering team is currently investigating an issue causing degraded performance across all instances. We will update this incident with further details every hour until resolution.
- monitoring Oct 31, 2022, 06:13 PM UTC
Engineers are continuing to investigate the root cause of the latency issues. Further updates will be provided shortly.
- monitoring Oct 31, 2022, 07:13 PM UTC
Data engineers are continuing to investigate the issue with an upstream provider. Further updates will be provided shortly.
- monitoring Oct 31, 2022, 09:42 PM UTC
Teams are continuing to work on reducing latency on our production cluster. ETR is approximately 04:30 GMT (1/11)
- resolved Nov 01, 2022, 03:42 AM UTC
A fix has been implemented and engineers will continue to monitor services on Tuesday.