Layer Systems incident

Issue with traffic distribution on production cluster

Layer Systems experienced a minor incident on February 7, 2023 affecting Layer App, lasting 37m. The incident has been resolved; the full update timeline is below.

Started: Feb 07, 2023, 08:21 PM UTC
Resolved: Feb 07, 2023, 08:58 PM UTC
Duration: 37m
Detected by Pingoru: Feb 07, 2023, 08:21 PM UTC

Affected components

Layer App

Update timeline

identified Feb 07, 2023, 08:21 PM UTC

Engineering teams are working on a connectivity issue when connecting via our primary load balancers. Real-world impact is that some users may experience timeouts when connecting to our production application. Users can mitigate this issue by connecting to https://prod-app-prod-azu.thelayer.com until we resolve the issue. Further updates will be provided in due course.
resolved Feb 07, 2023, 08:58 PM UTC

This incident has been resolved.