Layer Systems incident
Increased latency resulting in slow performance
Layer Systems experienced a major incident on August 29, 2023 affecting Layer App and Layer API and 1 more component, lasting 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 29, 2023, 02:22 PM UTC
We're currently investigating reports of latency affecting some requests. We'll update this page when we have further information.
- resolved Aug 29, 2023, 03:08 PM UTC
We sincerely apologise for the inconvenience. At approximate 15:03, one of our primary servers encountered an issue, impacting part of our user base. While we swiftly transitioned users to functioning nodes, there may have been noticeable delays during this process. Rest assured, we are closely monitoring the situation and are committed to providing the best service possible. If you have questions, please chat in to our customer success team via Intercom.