Layer Systems incident

Increased latency resulting in slow performance

Minor Resolved View vendor source →

Layer Systems experienced a minor incident on February 21, 2024 affecting Layer App, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 21, 2024, 04:15 PM UTC
Resolved
Feb 21, 2024, 04:31 PM UTC
Duration
16m
Detected by Pingoru
Feb 21, 2024, 04:15 PM UTC

Affected components

Layer App

Update timeline

  1. identified Feb 21, 2024, 04:15 PM UTC

    We're currently investigating reports of latency affecting some requests. We'll update this page when we have further information.

  2. resolved Feb 21, 2024, 04:31 PM UTC

    The root of the latency problem has been traced to a critical system component failing, which resulted in a switch to a backup device. We have now successfully shifted the production workload back to the primary devices.