Layer Systems incident

Performance issue on production environment

Minor Resolved View vendor source →

Layer Systems experienced a minor incident on April 22, 2024 affecting Layer App and Layer API, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Apr 22, 2024, 08:32 AM UTC
Resolved
Apr 22, 2024, 09:50 AM UTC
Duration
1h 17m
Detected by Pingoru
Apr 22, 2024, 08:32 AM UTC

Affected components

Layer AppLayer API

Update timeline

  1. investigating Apr 22, 2024, 08:32 AM UTC

    Our technical team has identified a performance issue on our production environment. The issue has been identified as an issue on our production database cluster, which is causing some requests to slow down or time out. We apologise to customers affected and are working to re-establish our normal service levels as quickly as possible. We will update this ticket when we have further information.

  2. monitoring Apr 22, 2024, 08:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2024, 09:50 AM UTC

    This incident has been resolved.